Frequently Asked Questions
Everything you need to know about your Eden Presley experience.
What materials are used in Eden Presley jewelry?
We use only the finest materials, including 14k and 18k solid gold, ethically sourced precious gemstones, and high-quality diamonds to ensure every piece is a lasting heirloom.
How long will it take to receive my order?
In-stock items typically ship within 2-3 business days. For made-to-order or customized pieces, please allow 4-6 weeks for production and delivery.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that custom-made pieces and items marked as final sale are not eligible for return.
Can I request a custom design?
Absolutely. We love bringing your vision to life. Please contact our concierge team to begin the bespoke design process for a truly unique Eden Presley creation.
How should I care for my fine jewelry?
To maintain brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or lotions, and store pieces in their original pouch.